SHIPPING POLICY​

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The current international pandemic from COVID-19 is currently impacting mail delivery and packages are taking longer than expected to arrive.

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Please be aware that depending on the shipping destination, your package may experience delivery delays. FedEx and USPS have both been impacted by the pandemic and shipping times have been slower than usual. Please contact us if you have further concerns.

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General Information​

• Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

• If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

• We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

• We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

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Shipping Information

• Paid shipping costs are calculated at checkout and are based on the weight of your package.

• Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

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Return Policy

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ALMOST all items are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.

• Original tags (if applicable) must be attached & intact.

• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

  • Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry

  • Hats and Beanies

  • Any items marked 50% off or more at time of sale

  • Gift cards

  • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order

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How To Make A Return​

• We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

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Return for a refund:

• Must be postmarked within 30 days of the delivery date.

• Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.

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When mailing a return:

• Hopefully you love everything you have purchased, but if something does not work out, please email: emailelizabethvirtual@gmail.com.

• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!

• Please provide either the original receipt or include a piece of paper with your name and order number in the package.

• Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!​

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If an ineligible item(s) is returned to us:

• Returns that are postmarked after 30 days of delivery date are not qualified for a return.

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